Heaven Bound Homestead Creations

Because many of our items are custom-made and personalized, all sales are final on personalized, custom, and made-to-order products.

Eligible Returns

Non-custom, non-personalized items may be returned within 14 days of delivery if they are:

• Unused

• Unworn

• Unwashed

• In original condition and packaging

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom items

• Digital products

• Clearance or sale items

• Gift cards

Return Process

To request a return, please contact us within 14 days of delivery with your order number and reason for return. Approved returns must be shipped back within 7 days of approval.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos so we can resolve the issue promptly.

💳 Refund Policy

Heaven Bound Homestead Creations

We strive for excellence in every order and appreciate your support.

Refund Eligibility

Refunds are available for approved returns that meet our return policy requirements.

Processing Refunds

Once your returned item is received and inspected, approved refunds will be issued within 5–7 business days to the original payment method.

Shipping Fees

Original shipping and handling fees are non-refundable, unless the return is due to our error.

Exchanges

We do not currently offer direct exchanges. Please return the eligible item and place a new order.

Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not started. Custom orders cannot be canceled once processing begins.

Chargebacks & Disputes

Please contact us before filing a chargeback so we can resolve any concerns in a timely and Christ-centered manner.

Faith-Based Commitment

We handle every situation with integrity, fairness, and prayer, seeking to honor God and serve our customers well.

Heaven Bound Homestead Creations

We are honored to serve you and carefully prepare each order with prayer, care, and attention to detail.

Processing Time

All orders are processed within 2–5 business days. Custom, personalized, and made-to-order items may require additional processing time.

Shipping Rates

Shipping costs are calculated at checkout based on order size, weight, and delivery location. We strive to provide fair and accurate shipping rates.

Handling & Packaging

A small handling fee may be included to cover packaging materials and order preparation to ensure your items arrive safely and beautifully.

Delivery Time

Once shipped, most orders arrive within 3–7 business days, depending on the carrier and destination.

Tracking Information

You will receive a tracking number via email once your order has shipped.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery so we can assist you.

Address Accuracy

Please make sure your shipping address is correct at checkout. We are not responsible for delays or losses due to incorrect addresses.

Faith-Filled Service

At Heaven Bound Homestead Creations, every order is handled with gratitude and prayer. Thank you for supporting our faith-based small business.